Question 1

How does Edchanto match my child with a tutor?

Accepted Answer

After a free consultation, we match based on subject, grade level, and the specific gap you describe — a struggling topic, a target score, or general homework support. You'll get a tutor's profile before the first session, and can request a different match at any time at no cost.

Question 2

What happens in the first session?

Accepted Answer

The first session is part diagnostic: the tutor reviews recent classwork or test results with your child to find out exactly where things stand, then builds a short plan for the sessions that follow. There's no separate paid "assessment" — it's built into the first regular session.

Question 3

What's the cancellation and rescheduling policy?

Accepted Answer

Sessions can be rescheduled up to 24 hours in advance at no charge. Packages can be paused or cancelled between billing cycles — there's no long-term contract.

Question 4

What platform do sessions run on?

Accepted Answer

Sessions run over video with a shared digital whiteboard, so both the tutor and student can write, annotate, and share a screen in real time. No special software installation is required beyond a browser.

Question 5

Are tutors background-checked?

Accepted Answer

Yes. Every tutor completes a background check and a subject-matter interview before joining, and most have classroom teaching experience in addition to tutoring.

Question 6

Is tutoring one-on-one or in small groups?

Accepted Answer

All standard sessions are one-on-one. Sibling or small-group sessions (2–3 students at a similar level) are available on request at a different rate — ask during your consultation.

Question 7

Do you help students choose between the SAT and the ACT?

Accepted Answer

Yes — the free consultation includes a short discussion of which test tends to suit your child better, and the exam-intensive package opens with a full diagnostic on both if that's genuinely unclear.

Question 8

Do tutors follow provincial curricula in Canada?

Accepted Answer

Yes. Tutors working with Canadian students plan sessions against the relevant provincial curriculum (Ontario, British Columbia, Alberta, and others) rather than a generic US-style syllabus.

Question 9

Can a tutor help with subjects that count toward the ATAR?

Accepted Answer

Yes. For senior secondary students in Australia, tutors plan sessions around the Australian Curriculum and, where relevant, the specific subjects and assessment structure that feed into the ATAR.

Question 10

How does billing work?

Accepted Answer

Packages are billed monthly in USD. If you're outside the US, ask during your consultation about invoicing in your local currency — this can typically be arranged for schools and families booking a full package.

Question 11

How do we get started?

Accepted Answer

Book a free consultation through the contact form or booking page. We'll ask about the subject, grade level, and goal, suggest a tutor match, and schedule a first session — usually within a few days.

Frequently asked questions